Refund policy

1. General Policy
At Saffanatti, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns and refunds within 30 days of delivery, subject to the terms outlined below.

2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging, with all tags, labels, and accessories included.

  • The item must be returned within 30 days from the date of delivery.

3. Non-Returnable Items
Certain items are non-returnable due to their nature. These include, but are not limited to:

  • Personalized or custom-made items

  • Items on sale or discounted (unless otherwise specified)

4. Initiating a Return


To initiate a return, please contact our customer service team at nbird84@hotmail.com within 30 days of receiving your order. Include the following information in your email:

  • Order number

  • Reason for return

  • Photos of the product (if damaged or defective)

Once your return request is approved, we will provide you with instructions on how to return the item.

5. Return Shipping Costs
You will be responsible for paying the return shipping costs, unless the item is defective or damaged. Shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part (such as receiving a damaged or incorrect item).

6. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If your return is approved, we will process your refund within 5-10 business days. The refund will be credited back to the original payment method used at checkout. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your payment provider.

7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at support@saffanatti.com with the following:

  • A photo of the damaged or defective item

  • A description of the issue

  • Your order number

We will review your case and offer a solution, which may include a full refund, partial refund, or replacement of the item at no additional cost.

8. Exchanges
We currently do not offer direct exchanges. If you would like a different product, please initiate a return for a refund and place a new order for the desired item.

9. Cancellations
If you wish to cancel your order, please contact us as soon as possible at nbird84@hotmail.com If the order has not yet been processed or shipped, we will cancel it and issue a full refund. Once the order has been shipped, we are unable to cancel it, but you can return it according to our return policy.

10. Contact Us
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer support team:

  • Email: nbird84@hotmail.com